These Fees and Charges Terms and Refund Policy (“Terms”) outline the fees and charges associated with the services provided by M Groww (“we” or “us”) and our refund policy. By using our website M-groww.com and engaging our services, you agree to abide by these Terms.
- Fees and Charges:
1.1. The fees and charges for our services are clearly specified on our website or as agreed upon in writing.
1.2. We reserve the right to modify our fees and charges at any time. Any changes to the fees will be communicated to you in advance.
1.3. All fees and charges are quoted in Indian Rupees and are exclusive of any applicable taxes unless otherwise stated.
2.1. Payment for our services is due upon the agreed terms and in the specified currency.
2.2. We accept various payment methods as indicated on our website.
2.3. In case of recurring payments, you authorize us to charge the applicable fees to your chosen payment method at the agreed intervals.
2.4. Failure to make payment within the specified timeframe may result in the suspension or termination of our services.
- Refund Policy:
3.1. We strive to provide high-quality services and customer satisfaction. If you are not satisfied with our services, we offer a refund policy.
3.2. You are eligible for a refund within 15 days from the date of purchase, subject to the following conditions:
- The refund request must be made in writing to our customer support team.
- The refund request should include the reason for dissatisfaction with our services.
- Refunds will be processed within a reasonable timeframe after receiving the refund request.
3.3. We reserve the right to evaluate refund requests on a case-by-case basis. However, we are committed to resolving any customer concerns promptly and fairly.
3.4. Refunds will be issued using the same payment method used for the original purchase. Processing times for refunds may vary depending on your payment provider.
- Non-Refundable Fees and Charges:
4.1. Certain fees and charges are non-refundable. These include but are not limited to, fees for third-party services, setup fees, and one-time fees explicitly mentioned during the purchase process.
4.2. Any charges incurred for additional services or modifications requested by you after the purchase are non-refundable.
- Disputes and Resolution:
5.1. In the event of any dispute regarding fees and charges or refund requests, we encourage you to contact our customer support team to resolve the issue amicably.
5.2. If a dispute cannot be resolved through mutual agreement, both parties may seek alternative dispute resolution methods, such as mediation or arbitration, as determined by applicable laws.
- Contact Us:
6.1. If you have any questions or concerns regarding our Fees and Charges Terms and Refund Policy, please contact our customer support team at [Contact Information].
Please review these Terms carefully before using our services. By using our services, you acknowledge that you have read, understood, and agreed to these Terms.
Last updated: 6/7/2023